Terms and Conditions
We appreciate your choice in selecting Rudenko LLC (DBA Top Level Construction) for your upcoming project. It is imperative to familiarize yourself with the terms and conditions outlined below. For a comprehensive understanding, please refer to the provided blue link for more detailed information on your prospective project.
1. The estimate is valid for a period of 30 days, after which the pricing cannot be guaranteed.
2. Invoices are to be settled in full upon completion of the job on the designated date, unless alternative arrangements have been made; failure to do so will result in the forfeiture of any applicable discounts.
3. A non-refundable down payment is required before the commencement of the first job day, covering 100% of materials reimbursement and 50% of labor costs.
4. Only services explicitly outlined in the current proposal will be provided. No additional or complimentary services will be rendered during the project. Customers are required to confirm all materials, styles, colors, and provide detailed information in writing to prevent miscommunication.
5. Any change orders or additional services must be confirmed with the sales representative and approved by both parties.
6. The proposal is based on a visual inspection; after demolition, a final inspection will be conducted, and any additional services or materials will be agreed upon in writing.
7. The customer is responsible for processing all necessary documents and paperwork during or prior to the job, such as permits, agreements, HOA approvals, etc. Additional costs may apply if this option is declined, and the customer assumes personal responsibility as an owner-builder.
8. The contractor is not responsible for material delivery or final material costs from suppliers, as we do not control suppliers. Any changes will be promptly communicated to the customer.
9. A 4.72% GE tax, as per Hawaiian law, will be added to each invoice. Additionally, a 3% transaction fee applies when paying with a card; cash/check payments incur no transaction fees.
10. Payment of the deposit indicates the customer's agreement to all terms and conditions outlined above and in the provided link. No additional contract is required.
11. But if you run project with permit - customer have to pay upfront for permit package fee.
12. If the project is done - payment should be made on the last day of installation process 100% of the whole amount. If payment will not be made the same day of the last day of installation process all discounts will disappear in this invoice.
13. Starting from the third week after the service date, in the absence of payment, all discounts will be removed from the invoice, and an additional fee of 1% per week of delay in payment begins to be charged.
14. In case of non-payment, the debt will go to the collection agency and you will be charged for all the associated losses and fees, including the collection agency commission and/or attorneys fees. Please note that it will also hurt your credit score.
[14.03.2026 19:25] Rudenko Ivan: 15. Materials policy:
- Purchases and Approvals
All material purchases must be coordinated with and approved by an authorized representative of the customer or their official representative before procurement.
- Receipts and Reporting
Upon completion of the project, the Contractor shall provide all original receipts together with a detailed report of material expenditures.
- Supplier Discounts
Any discounts, rebates, or credits received from suppliers in connection with the project shall be fully disclosed and shared with Aloha Hello.
- Material Markup
The Contractor is authorized to apply a markup of fifteen percent (15%) on all material expenditures incurred during the project. This markup will be reflected in the final invoice.
- Definition of Materials
For this Agreement, the term “Materials” shall include, but is not limited to:
• construction materials,
• delivery and shipping costs,
• dumpster and waste disposal fees,
• tool and equipment rentals, and
• fuel expenses.
All such costs will be classified as material expenditures and billed accordingly.
Thank you for your understanding and cooperation.
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12 months warranty for installation jobs (if our company got materials or customers used our trusted supplies).
6 months warranty on repair service. (under warranty services/repair covered labor cost only, materials should be reimbursed before the job).
I (customer) hereby authorize the repair(s) and agree to pay for said repair(s) upon completion of job. Furthermore, if said repair requires a part order. I understand that deposited amount shall apply to the completion of this repair and there will be no additional trip charges. Cancellation of this repair may result in said deposit becoming non-refundable, depending on possible restocking charges. If upon closer analysis, additional repairs are needed, you will be contacted for authorization to cover additional charges.
I agree to pay a fee of $50 of each returned check. I understand that if during any appliance repair warranty period the equipment/cabinets/appliances/countertops/flooring materials/tile etc malfunctions under normal usage, the technical care agree to make a service call within 48 hours of first receiving notice from customer (except sundays and holidays). Cleaning services are excluded from warranty. Rudenko LLC company shall not be responsible for damages, including food spoilage, water damage, improper electrical or other utility connections.
[14.03.2026 19:29] Rudenko Ivan: Rudenko LLC dba Top Level Construction
Thank you for choosing Rudenko LLC dba Top Level Construction for your upcoming project. Please carefully review the following Terms and Conditions. By paying the deposit, the Customer confirms acceptance of these Terms and Conditions.
1. Estimate Validity
This estimate is valid for 30 days from the date issued. After 30 days, pricing, material costs, and availability are subject to change and cannot be guaranteed.
2. Scope of Work
Only the services specifically listed in the current proposal are included. No additional work, extra services, or complimentary services shall be performed unless agreed to in writing by both parties.
3. Customer Selections and Approvals
The Customer is responsible for confirming all materials, styles, colors, finishes, and other project details in writing. The Contractor shall not be responsible for delays, added costs, or miscommunication resulting from incomplete or late selections.
4. Deposit Requirement
A non-refundable down payment is required before the first day of work. The deposit shall include:
100% of estimated material costs, and
50% of labor costs, unless otherwise agreed in writing.
If a project requires permits, the permit package fee must also be paid upfront before permit processing begins.
5. Change Orders and Additional Work
Any change order, extra work, or additional service must be approved in advance by both parties in writing. Verbal requests or field discussions shall not be considered authorization unless confirmed in writing.
6. Visual Inspection / Hidden Conditions
All proposals are based on a visual inspection only. Once demolition or opening of concealed areas begins, additional damage, code issues, or unforeseen conditions may be discovered. Any additional labor or materials required will be documented and approved in writing before proceeding.
7. Permits, HOA Approvals, and Owner Responsibilities
Unless explicitly stated otherwise in writing, the Customer is solely responsible for obtaining and paying for all permits, approvals, HOA authorizations, engineering, architectural plans, and any other required documentation before or during the project.
If the Customer declines permit processing and chooses to proceed as an owner-builder, the Customer assumes all related responsibility, liability, and compliance obligations.
8. Material Pricing and Supplier Conditions
The Contractor is not responsible for supplier pricing changes, product availability, backorders, delivery delays, discontinued materials, or final supplier charges, as these are outside the Contractor’s control. Any such changes will be communicated to the Customer as soon as reasonably possible.
9. Materials Purchase Policy
a. Purchases and Approvals
All material purchases must be coordinated with and approved by the Customer or the Customer’s authorized representative before procurement.
b. Receipts and Reporting
Upon completion of the project, the Contractor shall provide original receipts and/or a detailed material expenditure report upon request.
c. Supplier Discounts
Any supplier discounts, rebates, or credits received specifically for the project shall be disclosed to the Customer.
d. Material Markup
The Contractor is authorized to apply a 15% markup to all material-related expenditures. This markup shall be reflected in the final invoice.
e. Definition of Materials
For purposes of this Agreement, “Materials” includes, but is not limited to:
construction materials,
delivery and shipping charges,
dumpster and disposal fees,
tool and equipment rentals,
fuel and transportation costs, and
other direct project procurement costs.
All such charges may be billed as material expenditures.
10. Taxes and Transaction Fees
A 4.712% Hawaii General Excise Tax (GE Tax) shall be added to each invoice, as required by Hawaii law.
A 3% transaction fee shall apply to credit/debit card payments. No transaction fee applies to payments made by cash or check.
11. Payment Terms
[14.03.2026 19:29] Rudenko Ivan: Unless otherwise agreed in writing, full payment is due on the last day of installation or job completion.
If payment is not made in full on the last day of the installation or service process:
any discounts reflected on the invoice may be removed, and
the invoice may be adjusted to the full non-discounted amount.
12. Late Payment
Beginning on the third week after the service or completion date, if payment remains unpaid:
all discounts shall be removed from the invoice, and
a late fee of 1% per week shall be charged on the outstanding balance until paid in full.
13. Returned Checks
A fee of $50.00 shall be charged for each returned check.
14. Collections and Legal Fees
If the Customer fails to pay amounts due, the account may be referred to a collection agency and/or attorney. The Customer agrees to be responsible for all reasonable collection costs, agency commissions, court costs, and attorneys’ fees incurred in recovering the unpaid balance, to the extent permitted by law. Non-payment may also negatively affect the Customer’s credit history.
15. No Additional Contract Required
Payment of the deposit constitutes acceptance of these Terms and Conditions and any related proposal documents. Unless otherwise required by law or separately agreed in writing, no additional contract shall be required.
16. Authorization to Perform Work
The Customer hereby authorizes the Contractor to perform the repairs, installation, or other services described in the proposal and agrees to pay all charges due upon completion in accordance with these Terms and Conditions.
17. Special Orders / Ordered Parts / Cancellations
If the project or repair requires special-order parts or materials, the deposit shall be applied toward completion of that work. If the Customer cancels after materials or parts have been ordered, the deposit may become partially or fully non-refundable, depending on restocking charges, supplier cancellation fees, or other actual costs incurred.
If additional repairs or work become necessary after closer inspection, the Customer will be contacted for approval before additional charges are incurred.
WARRANTY POLICY
18. Installation Warranty
The Contractor provides a 12-month workmanship warranty on installation jobs, provided that:
the materials were purchased by the Contractor, or
the Customer used suppliers approved or recommended by the Contractor.
19. Repair Warranty
The Contractor provides a 6-month warranty on repair services.
20. Warranty Coverage
Warranty service covers labor only. Any replacement materials, parts, or products required for warranty service must be reimbursed by the Customer before the warranty work is performed, unless otherwise agreed in writing.
21. Warranty Response Time
If, during the applicable warranty period, installed work or repaired items experience malfunction under normal use, the Contractor agrees to make reasonable efforts to schedule a service call within 48 hours after receiving notice from the Customer, excluding Sundays and holidays.
22. Warranty Exclusions
The following are excluded from warranty coverage:
cleaning services,
misuse, abuse, neglect, or improper maintenance,
damage caused by other contractors or third parties,
customer-supplied materials not approved by the Contractor,
normal wear and tear,
manufacturer defects,
water intrusion, structural movement, settling, or conditions outside the Contractor’s control,
improper electrical, plumbing, mechanical, or utility connections not performed by the Contractor,
damage to food, appliances, cabinets, countertops, flooring, tile, finishes, or other property caused by unrelated system failures or pre-existing conditions.
23. Limitation of Liability
Rudenko LLC dba Top Level Construction shall not be responsible for indirect, incidental, or consequential damages, including but not limited to:
food spoilage,
water damage,
loss of use,
utility failures,
improper electrical or plumbing connections by others,
or damage caused by pre-existing defects or hidden conditions.